OUTSOURCING

 

Get Immediate Access To Client Case Studies Where You'll Discover...

  • How Inspiro Increased CSAT Scores For One Client By 15%

  • How Inspiro Reduced Our Clients Contact Centre Headcount By 120 FTE Through Improved Efficiency Saving Our Client 100's Of Thousands Of Dollars

  • How We Saved This Iconic Australian Travel Retailer 35% In Operating Costs In The First Year Alone By Transitioning Their Captive Contact Centre To Inspiro

Call Centre Outsourcing In Australia


  • The majority of organizations utilise onshore outsourcers (78%), with a total of 25% using offshore locations in The Philippines and India to service customers.

  • Utilisation of The Philippines as an offshore location continues to increase; largely due to cost benefits, successful implementation of similar services and components, English language capability, and cultural alignment.

  • The most common functionality to be outsourced offshore includes customer service (63%) and inbound sales (50%).

  • The use of The Philippines as an offshore location for business hours services provides Australian organizations with the benefit of daytime operations in essentially the same time zones as Australian business hours.

Source:  Fifth Quadrant’s Australian Contact Centre Industry
Benchmark Report, January 2018

Capability

  • Revenue

    Designed and implemented sales and business development strategy for a number of businesses that have exceeded revenue targets, sold consulting and outsourced contact centre solutions that have increased clients revenue by over 280%.

  • Results

    Successfully sold contact centre solutions to a number of global and Australian enterprise clients, reduced attrition rates within contact centres by over 200% annualized within one year as well as designed and implemented onboarding processes for new hires within the contact centre space that increased staff tenure by over 300%.

  • Onboarding

    Implemented an inside sales team and contact centre from scratch within 3 months to turn over projected revenues of an additional $1 million + within the first 12 months and onboarded a number of clients to drive campaign success.

  • Awards

    Named one of the 30 Most Creative Corporate Leaders To Watch by Insights Success Magazine, 2017, Aegon Asia Pacific Employee of the Year 2011/12. Auscontact Contact Centre of the Year Finalist (2013 & 2014) 

How I Can Help Your Business

Scott has extensive experience working with business to provide the right solutions that have increased revenue, provided operational cost reductions and more See below on how I can help your business

  • Strategic

    Identifying strategic BPO/Outsourcing/In Sourcing partnership opportunities with Tier 1 brands in the Australian and Global markets.

  • Business Development

    New business development, client management and project management.

  • Inbound Contact Centre Solutions

    High volume inbound (e.g customer service, sales, help desk/technical support).

  • Multi/Omni Channel Solutions

    Multi channel project management, voice, web chat, social media, email, sms .

  • Holistic

    Providing organisations with a holistic approach to all of their outsourcing needs.

  • Solutions

    Extensive experience in creating solutions and managing in/outsourced contact centres.

  • Outbound Contact Centre Solutions

    Large scale outbound and customer contact projects (e.g sales, customer service).

  • Onshore, Offshore And Inshoring Solutions

    Contact Centre Sales, Operations, BPO and customer service.

Adding Value To & Through Outsourcing – Contact Centre Outsourcing In Australia


 

In this video training, Scott Allan, Inspiro VP – Business Development Australia will take you through the drivers of outsourcing, contact centre statistics for the Australian marketplace, the future of customer management and more

Awards Won By Scott

So Why Outsource ?

Communicate With The Modern Customer

Today, companies are realizing that customer excellence is really what drives people. A sub-par customer service can result to customer loss, and it’s a tough pill to swallow. Businesses are now seeking ways to make sure that they are identified with excellent customer service.

The Modern Customer Wants Personalised Communication

Multi & Omni Channel Communication Is Key

It Ain't That Easy

MY OVERRIDING GOAL IS TO ADD VALUE TO MY BUSINESS PARTNERS ORGANISATION AND MORE IMPORTANTLY YOUR CUSTOMERS. I DO THIS BY DEVISING SOLUTIONS THAT ENHANCE THE CUSTOMER EXPERIENCE AND PROVIDE POSITIVE ROI TO YOUR BUSINESS.

Scott Allan, VP - Inspiro Australia

Get In Touch

With Scott

C/O GOVERNOR PHILLIP TOWER: SUITE 1D/1 FARRER PLACE, SYDNEY NSW 2000 AUSTRALIA

scott@scottallan.online

+61 431 376 980

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